FAQ

For life threatening conditions, always call 000. For other urgent medical attention, please call us on 4861 3855.

Our mission is to provide excellent clinical care with personable connections. Walker Street is a private billing practice and we are unable to offer routine bulk billing. Medicare rebates are available for eligible consultations. Certain consults and procedures attract additional fees and rebates. The final fee will depend on the duration and complexity of your presentation.

Saturday appointments are now privately billed, without exception.

Our fees for GP consultation
$83 Standard 20-minute Consultation Medicare Item #23 with Rebate of $38.75
$150 Long Consultation (longer than 20 minutes)  Medicare Item #36 with Rebate of $75.05.
$230 Prolonged Consultation (longer than 40 minutes) Medicare Item #44 with Rebate of $111.50

If you hold a current Pension or Health Care Card, you are eligible for our Low Gap Reduced Fees. Bulk billing is available to Aboriginal & Torres Strait Islander patients, Veterans Affairs patients and children under 14 years of age.

Other item numbers and rebates may apply depending on the duration and complexity of your presentation.

We believe patients’ health care should not be disadvantaged due to financial difficulty, so please talk to your GP if you are in this situation.

We provide appointment reminders by SMS or email at least 24 hours before your scheduled appointment. It is the patients responsibility to remember their appointment time and our reminder system should not be solely relied upon.

You will be required to make an appointment with your doctor for a repeat prescription to ensure proper management of your medication.

Home visits are available to patients where genuine reasons prevent them from being able to attend a consult at the practice. Home visits are at the GP’s discretion. Please call reception on 4861 3855 to confirm availability.

Disabled parking and access is available.

A medical certificate is a legal document. As such, you must make an appointment to see our doctor to be issued with a medical certificate.

Our doctors do not accept patient phone calls during consulting hours as it can disrupt the doctors’ concentration and contribute to appointments running over time. However, special considerations may be made depending on circumstances. You may be asked to leave a message and your call may be returned by a doctor or a member of the team.

We adhere to the Australian Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the NSW Health Records and Information Privacy Act 2002. The health privacy principles describe what we must do when collecting, holding, using and disclosing health information. We are happy to provide you with a copy of our privacy policy or privacy leaflet at any time.

In order to ensure we identify our patient correctly, you will be asked to verify your name, address & date of birth each time you book an appointment

Except in emergency situations, patients who are unable to speak English are encouraged to use the services of an interpreter rather than a friend or family member during the consultation. Please tell the receptionist if you need an interpreter to be booked and ask for a longer appointment. We use Translating and Interpreting Service (TIS National) and AUSLAN to communicate over the phone with our patients who are deaf.

Walker St General Practice operates on an appointment system. You can either book online, use our booking app, or call reception on 4861 3855. Please note that online bookings can only be used for existing patients of the Practice. All bookings made online are for standard consultations only (10-20minutes). If you require a longer appointment, please call us on 4861 3855.

Short Consultations (Level A) – 5 to 10 minutes for obvious and straightforward cases. E.g. Script, Referral, Medical Certificate

Standard Consultations (Level B) – 10 to 20 minutes for one or more health-related issues.

Long Consultations (Level C) – 20 minutes or more. You may require more time for mental health consultations, health assessments, work cover, multiple health issues and for procedures etc.

Please call reception on 4861 3855 so that we can ensure we allocate enough time to meet your needs. If in doubt, please ask.

If you are unable to attend your appointment, please notify us in advance – preferably 24hrs. Failure to attend appointments is noted and may result in non-attendance fees being charged.

Proof of your COVID-19 vaccination will be recorded on your immunisation history statement after you’ve had your vaccine. You can get this through the following channels:

Medicare Online Account 

1. Sign in to your myGov account and choose Medicare.
2. From the Immunisation history section, click on the View statement
3. Choose your name
4. Click on View history statement (PDF)

Express Plus Medicare App 

1. Open the app and sign in
2. From the Services section, choose Immunisation History
3. Choose your name
4. Click on View history statement (PDF)

Australian Immunisation Register 

1. Call the Australian Immunisation Register on 1800 653 809 between 8am-5pm, Monday to Friday.
2. Ask them to send your immunisation history statement to you. It can take up to 14 days to arrive by mail.

If you need an interpreter, please call the Telephone Interpreter Service (TIS) on 131 450.

My Health Record 

If you don’t have a Medicare card, you can get your immunisation history statement from My Health Record.

1. Sign in to your myGov account and choose My Health Record
2. Choose your name
3. From the Documents section choose Immunisations

For more information on how to access your immunisation history statement, go to servicesaustralia.gov.au/ihs.

It is your responsibility to contact the Practice to obtain your test results. Please call the practice after 2 pm Monday to Friday. Most test results are available within 2 to 3 days. If your test results are abnormal, you will be contacted by your doctor. If an appointment is required, you will be called to arrange a date. If you have been unable to arrange a test or consultation as per your doctor’s request, please call reception on 4861 3855.

Your doctor may arrange a referral for you to have further tests and/or consultations. Please make arrangements with the appropriate provider as soon as possible.

Douglas Hanly Moir Pathology Bowral – 02 4861 4062

Laverty Pathology Bowral – 02 4861 4788

Bowral Hospital (SSWPS) – 02 4861 0271

Bowral Medical Imaging – 02 4861 4555

Highlands X-Ray – 02 4862 2355

For specialist doctors and other health doctors, please call the provider to make an appointment and enquire about their fees.

Notifying you of test results and upcoming recalls are an important part of our commitment to your overall health.

Patients may now receive SMS reminders from us for upcoming appointments, reviews, assessments, or test results.

All messages are sent from the dedicated number: 0427 074 964

We will not divulge sensitive information, only whether you need to be seen.

You may opt-out of this service by replying Stop. This will stop ALL appointment reminders, recalls and results, and we will instead send letters and/or call you on the telephone. In this instance, test results will only be notified by telephone if you are required to see your Doctor.

Speak to our friendly reception staff for further information.

Our GPs work with other local GPs to provide after-hours medical care all year round with the Southern Highlands General Practitioner After Hours Service (SHGPAHS). The clinic is located at 21 Jude St, Bowral (opposite Bowral Hospital).

Opening Hours

Saturday – 3:00pm to 5:00pm

Sunday – 10:00am to 12:00pm, 3:00pm to 5:00pm

Public Holiday – 10:00am to 12:00pm, 3:00pm to 5:00pm

Please ring 4861 6433 for the on-call doctor or visit the clinic.