EMERGENCIES
For life threatening conditions, always call 000. For other urgent medical attention, please call us on 4861 3855.
FEES
Fees are payable at the time of consultation. We accept cash, cheque, MasterCard, Visa or Eftpos. We are able to process your Medicare rebate on the same day and your rebate will then be automatically deposited into your chosen bank account within 1-2 working days.
A detailed list of usual fees charged is displayed in the waiting room.
Children under 6 will be bulk-billed along with all patients of ATSI origin. All care plans are also bulk-billed.
APPOINTMENT REMINDERS
We provide appointment reminders by SMS or email at
least 24 hours before your scheduled appointment. It is the patients responsibility to remember their appointment time and our reminder system should not be solely relied upon.
REPEAT SCRIPTS
You will be required to make an appointment with your doctor for a repeat prescription to ensure proper management of your medication.
HOME VISITS
Home visits are available to patients where genuine reasons prevent them from being able to attend a consult at the practice. Home visits are at the GP’s discretion. Please call reception on 4861 3855 to confirm availability.
PARKING
Disabled parking and access is available.
MEDICAL CERTIFICATES
A medical certificate is a legal document. As such, you must make an appointment to see our doctor to be issued with a medical certificate.
CALLS TO DOCTORS
Our doctors do not accept patient phone calls during consulting hours as it can disrupt the doctors’ concentration and contribute to appointments running over time. However, special considerations may be made depending on circumstances. You may be asked to leave a message and your call may be returned by a doctor or a member of the team.
PRIVACY
We adhere to the Australian Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the NSW Health Records and Information Privacy Act 2002. The health privacy principles describe what we must do when collecting, holding, using and disclosing health information. We are happy to provide you with a copy of our privacy policy or privacy leaflet at any time.
PATIENT IDENTIFICATION
In order to ensure we identify our patient correctly, you will be asked to verify your name, address & date of birth each time you book an appointment
TRANSLATOR SERVICE
Except in emergency situations, patients who are unable to speak English are encouraged to use the services of an interpreter rather than a friend or family member during the consultation. Please tell the receptionist if you need an interpreter to be booked and ask for a longer appointment. We use Translating and Interpreting Service (TIS National) and AUSLAN to communicate over the phone with our patients who are deaf.
APPOINTMENTS
Walker Street General Practice operates on an appointment system. You can either book online or call reception on 4861 3855. Please note that online bookings can only be used for existing patients of the Practice. All bookings made online are for standard consultations only (10-20minutes). If you require a longer appointment, please call us on 4861 3855.
Short Consultations (Level A) – 5 to 10 minutes for obvious and straightforward cases. E.g. Script, Referral, Medical Certificate
Standard Consultations (Level B) – 10 to 20 minutes for one or more health related issues.
Long Consultations (Level C) – 20 minutes or more. You may require more time for mental health consultations, health assessments, work cover, multiple health issues and for procedures etc.
Please call reception on 4861 3855 so that we can ensure we allocate enough time to meet your needs. If in doubt, please ask.
If you are unable to attend your appointment, please notify us in advance – preferably 24hrs. Failure to attend appointments is noted and may result in non-attendance fees being charged.
TEST RESULTS & REFERRALS
It is your responsibility to contact the Practice to obtain your test results. Please call the practice after 2pm Monday to Friday. Most test results are available within 2 to 3 days. If your test results are abnormal, you will be contacted by your doctor. If an appointment is required, you will be called to arrange a date. If you have been unable to arrange a test or consultation as per your doctor’s request, please call reception on 4861 3855.
Your doctor may arrange a referral for you to have further tests and/or consultations. Please make arrangements with the appropriate provider as soon as possible.
Douglas Hanly Moir Pathology Bowral – 02 4861 4062
Laverty Pathology Bowral – 02 4861 4788
Bowral Hospital (SSWPS) – 02 4861 0271
Bowral Medical Imaging – 02 4861 4555
Highlands X-Ray – 02 4862 2355
For specialist doctors and other health doctors, please call the provider to make an appointment and enquire about their fees.
RECALLS
Walker Street General Practice has systems in place to recall you for follow-up procedures, tests and immunisations. In the interest of your health, please respond promptly to our reminder notices.
If you wish to be removed from our recall system, please notify us in writing. If you do not wish to participate in the NSW & National Recall Programs, please contact them directly:
NSW Pap Register: 131 556
BreastScreen NSW: 9515 8686
National Bowel Cancer Screening Program: 1800 188 868
Australian Childhood Immunisation Register: 1800 653 809
AFTER HOURS CARE
Our GPs work with other local GPs to provide after-hours medical care all year round with the Southern Highlands General Practitioner After Hours Service (SHGPAHS). The clinic is located at 21 Jude St, Bowral (opposite Bowral Hospital).
Opening Hours
Saturday…… 3:00pm to 5:00pm
Sunday………10:00am to 12:00pm, 3:00pm to 5:00pm
Public Holiday……10:00am to 12:00p, 3:00pm to 5:00pm
Please ring 4861 6433 for the on-call doctor or visit the clinic.
