9/2A Walker St, Bowral NSW 2576

02 4861 3855

Walker Street General Practice

Providing comprehensive care with a personal touch

emergencies

EMERGENCIES


For life threatening conditions, always call 000. For other urgent medical attention, please call us on 4861 3855.

fees

FEES


Fees are payable at the time of consultation. We accept cash, cheque, MasterCard, Visa or Eftpos. We are able to process your Medicare rebate on the same day and your rebate will then be automatically deposited into your chosen bank account within 1-2 working days.

A detailed list of usual fees charged is displayed in the waiting room.

Children under 6 will be bulk-billed along with all patients of ATSI origin. All care plans are also bulk-billed.

reminders

APPOINTMENT REMINDERS


We provide appointment reminders by SMS or email at least 24 hours before your scheduled appointment. It is the patients responsibility to remember their appointment time and our reminder system should not be solely relied upon.

repeat scripts

REPEAT SCRIPTS


You will be required to make an appointment with your doctor for a repeat prescription to ensure proper management of your medication.

home visits

HOME VISITS


Home visits are available to patients where genuine reasons prevent them from being able to attend a consult at the practice. Home visits are at the GP’s discretion. Please call reception on 4861 3855 to confirm availability.

parking

PARKING


Disabled parking and access is available.

medical certificates

MEDICAL CERTIFICATES


A medical certificate is a legal document. As such, you must make an appointment to see our doctor to be issued with a medical certificate.

calls to doctors

CALLS TO DOCTORS


Our doctors do not accept patient phone calls during consulting hours as it can disrupt the doctors’ concentration and contribute to appointments running over time. However, special considerations may be made depending on circumstances. You may be asked to leave a message and your call may be returned by a doctor or a member of the team.

privacy

PRIVACY


We adhere to the Australian Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the NSW Health Records and Information Privacy Act 2002. The health privacy principles describe what we must do when collecting, holding, using and disclosing health information. We are happy to provide you with a copy of our privacy policy or privacy leaflet at any time.

identification

PATIENT IDENTIFICATION


In order to ensure we identify our patient correctly, you will be asked to verify your name, address & date of birth each time you book an appointment

translate

TRANSLATOR SERVICE


Except in emergency situations, patients who are unable to speak English are encouraged to use the services of an interpreter rather than a friend or family member during the consultation. Please tell the receptionist if you need an interpreter to be booked and ask for a longer appointment. We use Translating and Interpreting Service (TIS National) and AUSLAN to communicate over the phone with our patients who are deaf.

appointments

APPOINTMENTS


Walker Street General Practice operates on an appointment system. You can either book online or call reception on 4861 3855. Please note that online bookings can only be used for existing patients of the Practice. All bookings made online are for standard consultations only (10-20minutes). If you require a longer appointment, please call us on 4861 3855.

Short Consultations (Level A) – 5 to 10 minutes for obvious and straightforward cases. E.g. Script, Referral, Medical Certificate

Standard Consultations (Level B) – 10 to 20 minutes for one or more health related issues.

Long Consultations (Level C) – 20 minutes or more. You may require more time for mental health consultations, health assessments, work cover, multiple health issues and for procedures etc.

Please call reception on 4861 3855 so that we can ensure we allocate enough time to meet your needs. If in doubt, please ask.

If you are unable to attend your appointment, please notify us in advance - preferably 24hrs. Failure to attend appointments is noted and may result in non-attendance fees being charged.

results

TEST RESULTS & REFERRALS


It is your responsibility to contact the Practice to obtain your test results. Please call the practice after 2pm Monday to Friday. Most test results are available within 2 to 3 days. If your test results are abnormal, you will be contacted by your doctor. If an appointment is required, you will be called to arrange a date. If you have been unable to arrange a test or consultation as per your doctor’s request, please call reception on 4861 3855.

Your doctor may arrange a referral for you to have further tests and/or consultations. Please make arrangements with the appropriate provider as soon as possible.

Douglas Hanly Moir Pathology Bowral - 02 4861 4062

Laverty Pathology Bowral - 02 4861 4788

Bowral Hospital (SSWPS) - 02 4861 0271

Bowral Medical Imaging - 02 4861 4555

Highlands X-Ray - 02 4862 2355

For specialist doctors and other health doctors, please call the provider to make an appointment and enquire about their fees.

recall

RECALLS


Walker Street General Practice has systems in place to recall you for follow-up procedures, tests and immunisations. In the interest of your health, please respond promptly to our reminder notices.

If you wish to be removed from our recall system, please notify us in writing. If you do not wish to participate in the NSW & National Recall Programs, please contact them directly:

NSW Pap Register: 131 556

BreastScreen NSW: 9515 8686

National Bowel Cancer Screening Program: 1800 188 868

Australian Childhood Immunisation Register: 1800 653 809

closed

AFTER HOURS CARE


Our GPs work with other local GPs to provide after-hours medical care all year round with the Southern Highlands General Practitioner After Hours Service (SHGPAHS). The clinic is located at 21 Jude St, Bowral (opposite Bowral Hospital).

Opening Hours

Saturday……  3:00pm to 5:00pm

Sunday………10:00am to 12:00pm, 3:00pm to 5:00pm

Public Holiday……10:00am to 12:00p, 3:00pm to 5:00pm

Please ring 4861 6433 for the on-call doctor or visit the clinic.